What makes your shoes different?
Most brands sacrifice function for looks, or the other way around. We try to do both. That started with the original sandal that protects your toes without looking like a medical device. It's carried through to everything we make since.
How do I know what size to order?
Our shoes fit true to size for most people. If you're between sizes or have wide feet, we usually recommend going up half a size. You get a 30-day trial on every order, so you can try them and send them back if they don't work.
Are your shoes waterproof?
Some are, some aren't. Look for the waterproof label on the product page. Those styles use a breathable membrane that keeps water out while letting your feet vent. Non-waterproof styles are still water-resistant to varying degrees depending on the materials.
How long should a pair last?
It depends on how you use them. Casual wear, years. Heavy trail use, a season or two before you notice real wear. We build them to last, and we stand behind them with a one-year warranty against manufacturing defects.
Can I return shoes I've worn outside?
Yes, within the 30-day trial window. We want you to actually try them. Just keep them clean enough that we can tell they haven't been through a mud run. If they're heavily soiled or show obvious signs of extended wear, we can't accept them.
Do you offer repairs?
Not currently. If something fails within the warranty period, we'll replace it or issue a credit. Outside of that, we don't have a repair program yet.
Are your products vegan?
Some are, some aren't. Products made with leather or wool aren't vegan. Look for the material list on each product page. We also have a dedicated vegan collection if that's a priority for you.
How do I clean my shoes?
For most styles, warm water, mild soap, and a soft brush. Air dry away from direct heat. Don't put them in the washing machine or dryer — that breaks down the materials and voids the warranty.
How do I contact you?
Use the contact form on our site. We answer Monday through Friday during normal business hours. Most messages get a response within one business day.
Do you have a warranty?
Yes. One year from the date of purchase against manufacturing defects. If you have an issue, submit a claim through our warranty portal with your proof of purchase and photos of the problem. If approved, you'll get a credit for the original purchase price or a replacement product.
Can I cancel or change my order?
If it hasn't shipped yet, yes. Message us right away. Once it's with the carrier, you'll need to handle it as a return.
Where do you ship?
Within the US and to select international destinations. Check the shipping page for details on your region.